ELATUM handles routine guest questions using the information for each property. Built for owners and property managers with 3–25 short-term rentals who want fewer interruptions without giving up control.
ELATUM takes care of the repeat questions that fill your phone throughout the day and after hours. Your guests get useful answers, and you stay available for the situations that actually need you.
ELATUM answers common check-in, WiFi, amenity, house-rule, and checkout questions day and night.
Answers come from your property instructions, house rules, guest information, and approved local knowledge.
Unusual requests, damage reports, and unclear situations are passed to you with the conversation already attached.
You provide the information your guests need. ELATUM uses it to answer routine questions and keeps you informed when something needs attention.
Share check-in details, WiFi, house rules, amenity instructions, checkout steps, and local recommendations.
Guests use the property chat during their stay instead of waiting for you to answer every routine message.
Routine questions get an answer. Anything unclear or important is sent to you with the context you need.
ELATUM handles the routine questions it can answer from your information. When the answer is not clear, it asks for your help instead of guessing.
Every plan includes the same guest-support basics. The differences are how many properties and dashboard users you need, plus the level of onboarding help.
Start with one property and see how much time ELATUM gives back to you.
Move routine guest support off your team's phones across a growing portfolio.
Cover a larger portfolio with more dashboard access and hands-on setup help.
Support up to 100 properties with unlimited dashboard access and white-glove onboarding.
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I'm a software engineer based in Maryville, Tennessee. I built ELATUM for owners and small property managers who care about the guest experience but do not want routine messages running their day.
ELATUM is built around the way Smokies rentals actually operate: property-specific instructions, local questions, and a clear handoff when a guest needs a person.
Join the waitlist for early access, or try the live demo to see how ELATUM answers a guest.