Launching May–June 2026 · Built in Maryville, TN
ELATUM
AI-powered guest support for short-term rental operators in the Great Smoky Mountains — 24/7 automated concierge trained on your property and the local area.
AI-powered guest support for short-term rental operators in the Great Smoky Mountains — 24/7 automated concierge trained on your property and the local area.
STR operators in the Smokies handle dozens of repeat questions every week — WiFi passwords, hot tub temps, check-out instructions, bear trash rules, Cades Cove hours. That's time you're not getting back, and a slow response to a guest text after hours is a 5-star review you're not going to get.
Response time under 2 minutes protects your search ranking and Superhost status. Every unanswered message is a ranking event.
WiFi, door code, check-out, hot tub, trash, directions. Hyper-repetitive work that consumes your evenings and weekends.
ChatGPT can't tell a guest whether Cades Cove is vehicle-free on a Tuesday or when Elkmont fireflies are running. ELATUM can.
Every guest message — SMS or web chat — flows through a purpose-built agent pipeline powered by a specialized large language model. No hallucinations, no generic answers. Every response is grounded in your property documents and real local data.
Guest message arrives via SMS (Twilio) or web chat (QR code). Metadata extracted and normalized.
Phone number or booking reference matched to active reservation in the database. Context — name, property, dates — loaded.
ELATUM's AI classifies the message into one of eight intent categories: WiFi, check-out, damage report, amenity question, booking, local recommendation, payment, or escalation.
Relevant documents retrieved from PostgreSQL + pgvector — your cabin manual, house rules, and hyper-local knowledge base — using semantic vector search.
A response is generated grounded in retrieved context — concise, warm, property-specific. No fabrication.
Based on intent: send SMS reply, generate Stripe payment link, create a maintenance ticket, or escalate to the owner with context pre-filled.
Every message, intent classification, and action logged to the host dashboard. Full conversation history available for review.
ELATUM ships as a set of independent, plug-and-play modules called Petals. V1 launches with The Concierge. Each subsequent Petal extends the platform without requiring a rebuild.
Automated guest Q&A via SMS and web chat, trained on your cabin manual and hyper-local East Tennessee knowledge.
Revenue optimization using local demand signals that generic pricing tools don't monitor.
Proactive STR compliance monitoring so owners don't get fined for what they didn't know changed.
When a guest reports an issue, The Pulse verifies it and routes it to the right person automatically.
The ELATUM knowledge base is built from real local data — not web scrapes from 2023. Every property gets a bespoke RAG corpus ingested from your own documents, plus a shared East TN layer that updates with the region.
ELATUM is designed to integrate with the leading property management systems, communications platforms, and payment processors in the STR space.
PMS integrations (Guesty, Hostaway, Lodgify) are in active development for V1 launch. If you're a PMS provider interested in early integration access, reach out below.
No overengineering. One codebase, one database, one LLM provider. Built to be maintainable by a small team and reliable for operators who can't afford downtime.
I'm a software engineer based in Maryville, Tennessee — Blount County born and raised. I've spent years watching the Smokies STR market grow and seen firsthand how hard it is for small operators to keep up with guest expectations without sacrificing their evenings.
ELATUM isn't a Silicon Valley product parachuted into East Tennessee. It's built by someone who knows the difference between Townsend and Pigeon Forge, who knows that bear trash schedules matter, and who understands that the people running these cabins take genuine pride in the guest experience.
Destin L. Mincy Software and AI Agency was founded in January 2026. ELATUM is our first product and our focus for 2026.
Whether you're an STR operator in the Smokies, a PMS platform exploring integration, or an investor following the market — reach out directly.
dlmincy@destinlmincy.com You can also visit destinlmincy.com to learn more about Destin L. Mincy Software and AI Agency.