Legal

Terms of Service

Effective Date: April 13, 2026  ·  Last Updated: July 29, 2026

Please read these Terms of Service carefully before using ELATUM. By accessing or using the Service, you agree to be bound by these terms. If you do not agree, do not use the Service.

1. Definitions

Throughout these Terms, the following definitions apply:

2. Acceptance and Eligibility

By creating an account, using the dashboard, or deploying the ELATUM agent on any property, you confirm that:

3. Description of Service

ELATUM provides an AI-powered guest communication platform for short-term rental hosts. The Service includes:

The Service is currently offered in early access. Features, pricing, and availability are subject to change. We will provide reasonable notice of material changes to registered Hosts.

4. Host Accounts and Responsibilities

Hosts are responsible for maintaining the security of their account credentials and for all activity that occurs under their account. You agree to:

5. Acceptable Use

You agree not to use the Service to:

We reserve the right to suspend or terminate any account that violates these terms without prior notice.

6. AI Agent Limitations and Disclaimer

ELATUM's AI agent is designed for informational guest support only. It is not a substitute for emergency services, professional advice, or human judgment in critical situations.

You acknowledge and agree that:

7. SMS and Third-Party Communications

ELATUM provides SMS messaging through its own Twilio-based messaging infrastructure. ELATUM owns and operates the underlying messaging account and carrier registration; Hosts are not required to obtain their own. By enabling SMS functionality for your properties, you agree to:

ELATUM operates opt-out handling on behalf of the platform: guests may reply STOP to unsubscribe and HELP for assistance, and opt-outs are honored automatically. Guest mobile opt-in and consent data is used solely to deliver messages and is never shared with third parties for marketing purposes. Because you control the guest relationship and the accuracy of the consent on which messaging relies, you agree to indemnify ELATUM for claims arising from your failure to obtain valid guest consent, as set out in Section 14.

8. ELATUM Owner Notifications

Program and sender: ELATUM Owner Notifications is an optional, non-promotional SMS program sent by ELATUM to affirmatively enrolled short-term rental owners and property operators.

Changing the enrolled mobile number requires fresh consent. Owner-notification consent does not authorize guest-facing messaging, and guest consent does not authorize Owner Notifications.

9. Intellectual Property

Our IP: ELATUM owns the software, design, branding, documentation, workflows, prompts, configurations, and other proprietary technology developed by or for ELATUM, excluding third-party materials and services. These Terms do not grant you any ownership interest in the Service.

Third-Party AI Services: The Service may use artificial intelligence models and related services provided by third parties. Those models, services, and their underlying intellectual property remain owned by their respective providers and are governed by the applicable provider terms. ELATUM does not claim ownership of those third-party models or services.

Your Content: You retain ownership of all property information, knowledge base content, and other data you provide to the Service. By uploading content, you grant ELATUM a limited, non-exclusive license to use that content solely to provide the Service to you.

Feedback: Any suggestions or feedback you provide about the Service may be used by ELATUM to improve the platform without compensation or attribution to you.

10. Pricing and Payment

During the Beta or Early Access period, ELATUM offers the following monthly and annual pricing options:

Annual prices reflect a 20% discount from twelve monthly payments. A valid payment method is required to begin a trial. The stated trial applies whether the Host selects monthly or annual billing. Unless the Host cancels before the trial ends, billing begins automatically at the selected price shown above.

As features are added, ELATUM may introduce additional pricing tiers or change plan pricing. We will provide at least 30 days' advance notice before applying a material pricing change to an existing Host. The plan, promotional period, billing frequency, total charge, and any renewal terms applicable to a purchase will be disclosed before the Host enrolls or provides payment information.

All fees, once paid, are non-refundable except where required by law or at our sole discretion.

11. Termination

Either party may terminate the relationship at any time:

Account closure and data deletion are separate choices. Closing an account ends access to the Service but does not automatically delete all account data. When requesting closure, you may also request deletion of eligible account-associated data. We will verify that the requester is authorized to act for the account before processing either request.

Deletion requests are subject to records we must or reasonably need to retain for legal, tax, payment, security, fraud-prevention, dispute-resolution, consent, audit, or enforcement purposes. Data in backups may remain until those backups expire through their ordinary lifecycle. Data held by third-party providers is also subject to their applicable deletion processes and legal obligations. Additional details appear in our Privacy Policy.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, ELATUM DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy or completeness of any AI-generated content.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELATUM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

In no event shall our total aggregate liability to you exceed the greater of (a) the amount you paid to ELATUM in the twelve months preceding the claim or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow certain limitations of liability; in such cases, the limitation shall apply to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless ELATUM, its operators, officers, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your property operations or guest interactions; or (d) any content you submit to the Service.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the "Last Updated" date above. Material changes will be communicated to registered Hosts by email with at least 14 days' notice before taking effect. Continued use of the Service after changes are effective constitutes acceptance of the revised Terms.

17. Contact

Questions about these Terms should be directed to:

ELATUM Legal
dlmincy@destinlmincy.com